DellaJane: Exchange Policies

DellaJane does not accept returns, however many items can be exchanged. Most of the items sold on DellaJane are one-of-a-kind. Many are vintage, often have been used, and as such, show signs of their age. Items are described as accurately and completely as possible. Please ask questions before you buy!

DellaJane Hand Dyes (fabrics and yarn) can be exchanged for any other piece of dyed fabric/yarn. No returns, exchanges only. Custom dyed fabric cannot be exchanged or returned.

PFD fabric, vintage fabric and dyed clothing cannot be returned or exchanged.

Patterns, books and all printed material CANNOT be returned or exchanged. Because they include a pattern, kits cannot be returned or exchanged.

Embellishments and notions can be exchanged for any item of equal value. They must be returned in their original packaging and condition (i.e. still unopened if sold that way).

For all exchanges, you must Email DellaJane within seven days of receipt of your order to get approval for the return. We will not accept returns of items which have been cut or altered in any manner. Once your return is approved, it must be received within 7 days. All items must be returned in their original packaging and as-sold condition. You are responsible for all shipping costs associated with exchange of merchandise.

DellaJane: Shipping Information

Shipping is calculated by the total dollar value of your order. Insurance is optional. Scroll down to see shipping charges for all countries which DellaJane ships to. If you live in a country which is not listed, please Email Alice before placing an order.

In January, 2013, the United State Postal Service raised many of their rates by a significant amount. I have had to raise my shipping charges to reflect these changes. If I can ship your order by Priority Mail using a smaller box than my rates were calculated with, I will refund the difference in shipping to you. It may also be possible to ship via First Class instead of Priority Mail, depending on the weight of the items you ordered. If you would like the less expensive shipping option, please add a note when you check out.

Country	Order Amount in US$	USPS First Class Parcel or Standard International or International Economy	USPS Priority Mail	Note
United States	0-5.99	2.95	6.50-8
	6 - 25	Not Available	6.50-8	In some cases, it may be possible and cost less to ship an order by USPS First Class Parcel ($3-4). If you prefer a less expensive shipping option, please add a note when you check out. I will ship using the cheaper option if possible and refund your excess payment.
	25.01-75		14
	75.01-150		20
	150.01-200		25
	200.01 and up		35
Canada	0.01-30	12	24	In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have had to raise my shipping charges to reflect these changes. If I can ship your order by Priority Mail using a smaller box than my rates were calculated with, I will refund the difference in shipping to you.
	30.01 - 49.99	24	32
	50.01 - 99.99	Not Available	45
	100 - 199.99		60
	200 and up		75
Mexico	0.01-25	16	30	In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have had to raise my shipping charges to reflect these changes. If I can ship your order by Priority Mail using a smaller box than my rates were calculated with, I will refund the difference in shipping to you.
	25.01 - 49.99	22	30
	50 - 99.99	Not Available	65
	100 and up	Not Available	83
Australia Cyprus Estonia France Germany Greece Hong Kong Ireland Israel Italy Japan Netherlands New Zealand Norway Philppines Portugal Russia Saudi Arabia Singapore Spain Sweden Switzerland Taiwan United Kingdom	less than 15	16	30	If you live in a country which is not listed, please Email Alice before placing an order. In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have had to raise my shipping charges to reflect these changes. If I can ship your order by Priority Mail using a smaller box than my rates were calculated with, I will refund the difference in shipping to you.
	15.00 - 35	22	30
	35.01-100	Not available	65
	100-150	Not Available	83
	Over 150	Not Available	90

Email Alice if you have questions about shipping charges.